I am the administrator for RE at our facility and we seemed to be locked out. Our two users cannot login and keeps coming back wrong password. I am having the same issue and it will not let me in with the Supervisor acct either. We have not updated lately and this situation started for all of us on about...

There've been a lot of changes in The Raiser's Edge 7.91 and we know there are a lot of questions. Here are a few we've been hearing a lot. One of the first changes you'll notice is that we've made changes to passwords. After you update to 7.91 or higher, you'll have to enter...

I can certainly understand your frustration with the automatic inactivity lock out feature. We implemented this feature to comply with PCI DSS rule 8.5.15, which states "If a session has been idle for more than 15 minutes, require the user to re-enter the password to reactivate the terminal."...

I was just wondering what changes are going to be included with the RE 7.91 upgrade. Other than the credit card number storage change and the password requirement changes, has anyone seen anything released by Blackbaud that lists what is going to be included with this upgrade? Also, when is 7.91 going...

I cannot get to Raisers Edge. I get this error message: Startup Error: Invalid Procedure call or argument; main startup step; CBBStartSeq.startup; Start Sequence Step: Determine User Name and Password.

Hello All, There were 2 security issues that were brought to my attention by our auditors: 1) There is no way to log a user out after a certain number of failed attempts at logging into RE. 2) There is no timeout policy in RE if a person walks away from his/her computer for a period of time while RE...

We are being asked by the Attorney General, our auditors and our CIO to force passwords to expire every 90 days in Raiser’s Edge. From what I found in the Knowledgebase there is nothing in Raiser’s Edge to allow us to force a user’s password to change or expire. How are you dealing with this issue and...

I'm in the process of converting from GiftMaker Pro to Raiser's Edge. I just created a new database in RE, and my conversion guide says to now Log Into RE. But I can't??? I never entered in any information anywhere, and it's asking me for a username and password??? Help!!!

Hope this helps.... Solution Number: BB55385 Applicable Product(s): Accounts Payable 7, Accounts Receivable 7, Admissions Office 7, Cash Receipts 7, Fixed Assets 7, General Ledger 7, Payroll 7, Raiser's Edge 7, Raiser's Edge Enterprise, Registrar's Office 7, Student Billing 7 Solution Title...

Are users/staff deleted from RE database security after they leave the organization, or are their usernames just made inactive? If yes to either, please let me know the process that is used. Thanks.