Hello Alison, Most Bacstel-IP applications will be able to convert most output formats into the Bacs standard (Standard 18) for onward submission; especially for more common platforms like RE. I am very surprised that Microgen have been unable to help with a more seamless conversion macro. If you are...

Hi Chris, Often direct submission (using Bacstel-IP) is more cost effective than indirect submission (using a Bureau). I would recommend putting together the costs for both options, as sometimes using a Bureau can be less expensive in the early stages whilst your volumes of Direct Debit transactions...

Hi all I am looking into adopting direct debits and moving away from standing orders as our main method of regular giving. I am interested in starting talks with a DD software provider and would like to know if anyone can recomend one in the UK. For some background we are a small-medium sized organisation...

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We are currently taking steps to start using paperless Direct Debits. I wanted to get an idea of how other charities have dealt with the change over from standing orders to direct debit. How you set DD up on The Raisers Edge? Are all DD set up as a recurring gift? How you dealt with the monthly imports...

I am interested to know of other organisations's experiences moving from manual direct debits to paperless. We currently take manual direct debit instructions but are interested in moving to paperless. I would be interested to know the following: : the steps involved and which of these are essential...

Hiya As part of the whole EFT/BAC’s/Papperless DD thing we are still doing it the wrong way so that inaccuracies creep in and it takes us longer. Now the R.Edge side of things I’m sure we can work out, the problem is our BAC’s software, Payaway. What we would like to do...

I would like to speak to another paperless direct debit user who upgraded from RE6.4 to RE7.61, and subsequently has conducted an upgrade campaign for direct debits and handling both direct debits and the amendments in-house. There are issues with RE7.61 on how these amendments are handled and additional...

We are hoping to gain more regular donors through paperless direct debits obtained over the telephone. We have spoken to our bank (Barclays) about setting this up for EFT - but they would impose quite a lot of charges for this service and charge us per transaction - whereas now we just use standing orders...

We have recently converted to Raiser's Edge and at the same time I am trying to set up the necessary software to fulfill paperless direct debits. Raiser's Edge produces AUDDIS compliant BACS files, but other issue is 'modulus checking' (checking the authenticity of bank account/sort code...