Lauren, We have pre-printed outer envelopes, therefore we use the remittance portion of our renewal notice to track this information. We use MRP1 (membership renewal pass 1), MRP2 (membership renewal pass 2), and MRP3 for pass 3. Pass 1 represents renewals do next month, Pass 2 are renewals due in the...

When you are sending renewal notices, do you have text on the outside of the envelope that relates to the number notice it is? We currently do not do this but want to start. Please share what the text is for each number notice if possible. Thank you! Lauren J. Fardella Manager of Membership Services...

Hello, I am curious to see on average what your first year renewal retention rates are. Right now our average is about 37%, over a period of 10 years. From recent learning, anything above 40% is sufficient. If your average is over 40%, what are you doing to help keep that retention rate going strong...

Hi Cindy, The Newark Museum membership cycle is a 5 month cycle with 4 notices. We send the first notice to those expiring one month ahead of the send date (usually within the first two week sof a month), the second notice is mailed to the exipring members in the current month, the third to those that...