Hey All, We are still working to find additional solutions to this issue. You can be notified when there is additional information on this issue by opening Knowledgebase solution BB708164 and clicking Subscribe below the solution title.

We have been having a problem that we think is related to the recent issue of an error message we receive when running merges. This apparently a known issue related to a recent Microsoft security patch. Below is the recommend temporary fix from Blackbaud. I'm working with our IT guy, and he is wary...

After you install the Windows security update released on December 8, 2009, you may receive the message Error: Word cannot start the converter Mswrd632.wpc when running a mail merge in The Raiser's Edge. To resolve this issue, follow the steps in Knowledgebase solution BB708164 . To be notified when...

I am trying to do a simple mail merge and keep getting a message "runtime error! program: c:\program file\microsoft office\office\winword.exe and then the merge fails. I spoke with Blackbaud, they advised me to re-install MS Office which I've done (twice) and still keep getting the same error...

Along those lines, you might also want to see if the merge works on another computer. On the original computer, you may be able to press Alt and Tab until Microsoft Word is selected and continue with the merge (per Knowledgebase solution BB389324 ). .

We have suddenly developed a problem (literally it was work one, not working the next) when performing a condional merge from Export. The query is fine, the criteria in the export is fine but when we click "merge now" it hangs for hours. When we click on the screen we get the pop-up "This...