Here are last week's most popular Forums posts as well as unanswered posts: Most Popular Topics: transferring to a letter the info found in a donor category report (for donor recognition wall) Marking an email as the preferred email Several criteria for a query HELP??? Unanswered Posts: Advertising...

I am trying to do a simple mail merge and keep getting a message "runtime error! program: c:\program file\microsoft office\office\winword.exe and then the merge fails. I spoke with Blackbaud, they advised me to re-install MS Office which I've done (twice) and still keep getting the same error...

I am having several problems with using the 'mail/honour memorial acknowledgement' function in RE since we upgraded to Vista Business and Office 2007. My mem. acknowledgements were working fine before, however, now my merge fields are empty, or pulling the wrong information. In the addressee...

Hey Michelle, I found Knowledgebase solution BB140271 , which has steps for adding images to a mail merge document. Hope that helps!

We've had problems with this too, not for mailings, we use addressee for that. But if someone creates a master list to use for a mailing and for rsvp's and uses the first names on the rsvp list, deceased spouses have shown up. It creates a stir because those who don't understand the database...

You said you can't open it - do you get an error message? Is it a query you created? Just grasping at straws. Did someone else create the query and uncheck the box ' others users may run this query'? Don't know if that could cause the problem. I think I'd try the online chat support...

We have a wide variety of letters in our mail/receipts tab. For reasons I can't understand, some will print to the right printer tray and some won't. ie) We have an event that runs every Sept. and when I go through the process to print those receipts (which can be 100s of receipts), the letters...

If I'm following you, you are doing an export from RE to excel or access and then using a letter created in MS Word as your merge document. Once you've exported your data out of RE, I believe any problems you have are Microsoft not Blackbaud issues. Sorry not much help with why Excel/Word are...

I need to be able to pull pledges w/in a date range an ffrom the reaults, send letter to each constituent based on pledge amount. I have created 4 letters and 4 levels: Less than $25 print Letter 1 $25 - $499 print Letter 2 $500 - $2,499 print Letter 2 Greater than $2,500 print Letter 3 How to set-up...

Hi I have been asked by our new Fundraising Director to look at getting out letters more personalised and also to ensure that donors don't receive the same letter over and over again if they give in a small period of time. At the moment we have about 15 Donor Ack Letters set up (for various funds...