Has anyone had just one specific letter definition category disappear from within Mail? We have good reason to believe that none of our users deleted the letters and are trying to identify other possible causes. SQL event and error logs give no clue.

Hi, Our mail merge was working great, and then I had to update the letters. My issue is this. Once I merge the letter and it opens up in Word, it changes the format. In RE Mail Word Wizard, I make my margin 2" from top. Once I merge it and it opens again in Word, it goes back to 1" margin from...

Further to another post regarding Table Entry Definitions, a colleague and I had couple other ideas that we thought could be beneficial. - TABLE DEFINITIONS - At a higher level than the table entry definitions, have a synopsys of what the purpose of the table entries in a particular table should...

I need to be able to pull pledges w/in a date range an ffrom the reaults, send letter to each constituent based on pledge amount. I have created 4 letters and 4 levels: Less than $25 print Letter 1 $25 - $499 print Letter 2 $500 - $2,499 print Letter 2 Greater than $2,500 print Letter 3 How to set-up...

I am new to Raiser's Edge so, while what I'm trying to do maybe easy, I have wasted a tremendous amount of time trying to figure it out on my own. Our organization recently changed it's logo and have about 20 different receipt letters in which have the logo on them. Currently I run a batch...