I wonder if someone can help? I would like to attach mail to a constituent record in the actions section. This letter has already been sent out to a large group and is stored on my computer. Does anyone know how I can transfer this onto a group of constituents? Many thanks Orla.

Has anyone had just one specific letter definition category disappear from within Mail? We have good reason to believe that none of our users deleted the letters and are trying to identify other possible causes. SQL event and error logs give no clue.

Emma, when you say "I simply want the letter to be listed in the gifts tab" do you mean as an option in the gift record, gift tab, letter field? Just want to be sure we're thinking about the same letter option. (Just FYI, this letter field uses 'Donor Acknowledgement letters'; it...

Hi Blackbaud Community: This is my first post so hopefully it’s filed in the correct place: We're presently completing our go-live with our outstanding Blackbaud / RE consultants. One thing that our integration lacks is forms / letters and templates and I am looking for some samples that we'd...

Hi, Our mail merge was working great, and then I had to update the letters. My issue is this. Once I merge the letter and it opens up in Word, it changes the format. In RE Mail Word Wizard, I make my margin 2" from top. Once I merge it and it opens again in Word, it goes back to 1" margin from...

Nicole, Did you upgrade to Office 2007 or Office 2010? I believe the DOCX extension is used in Office 2010. And while some parts of RE seem to work okay with Office 2010, others don't. Basically Office 2010 is not compatible with RE. (See system requirement specs and previous posts on Office 2010...

Hello! We're a fairly new RE client, not even formally using it yet (go live in 2 months) and we're trying to figure out how to run our office more efficiently, especially with regard to Acknowledgement letters... We currently generate automatic acknowledgment letters with lots of different conditional...

I had this same very frustrating problem. This is the fix in Word 2007: Open your letter template ( Configuration> Letters> [your letter] > Edit Export> Edit merge document In Word 2007, go to Page Layout tab Click arrow to drop down Page Setup Go to Paper tab In the First Page: frame, select...

[quote user="Jeff Renz"] Has anybody found a way to get around having to create a "donation" to be acknowledged in order to edit letters in RE? I'm continually going into my personal "$0.00" amount donation and unacknowleding it to get into the edit feature since RE...

We use a conditional mail merge with the donor acknowledgement letters in RE. It has worked fine until we upgraded from Microsoft Office 2000 to Office 2007. Now the merge will not run. We get error messages like: Word is unable to create a link to the object you specified. Word is waiting for another...