Our server died and we moved RE7 to a new server. Now, when I try to uninstall RE7 from a work station I get an invalid path message. Evidently, RE7 needs to communicate with the server it was linked to during the install. How can I get around this message?

I have created a custom Crystal Report (CR 11). I built an RE query that feeds an RE export. This RE export(Access 2000 database) feeds my Crystal Report. In my Crystal Report I had to attach to the (Access 2000 database) twice to get the data paired up (So, have one table (regular name and an alias...

Hello Everyone, I am trying to run a pledge report and keep getting a message that says Error in Formula. Can someone tell me what that means and how I fix it. Thanks, Cindy

When ever I try to use User Options I get an error message that reads: An error occurred during the loading of the options form. I am the only that gets this message. Thanks for your help

Hi all, A user has recently noticed that some constituent notes are having problems being opened. The error reads "Out of Memory". I think I read somewhere that this error was caused by the upgrade from RE 6 to 7. is this correct? Can anyone confirm this? Thank you for your assistance. Troy

I am trying to create an import file for entry into another RE database. When I start to creat the file I get the error saying "Length of data to decrypt is invaild". Need help. Thanks in advance. Joe

Hi, Ashley. The installation guide is located under the Conversion & Installation section of the RE User Guides: http://www.blackbaud.com/support/guides/re7.aspx#conv . However, I'd first recommend going through the steps in Knowledgebase solution BB341312 : If using Microsoft Office XP, 2003...

Along those lines, you might also want to see if the merge works on another computer. On the original computer, you may be able to press Alt and Tab until Microsoft Word is selected and continue with the merge (per Knowledgebase solution BB389324 ). .

We have suddenly developed a problem (literally it was work one, not working the next) when performing a condional merge from Export. The query is fine, the criteria in the export is fine but when we click "merge now" it hangs for hours. When we click on the screen we get the pop-up "This...

Hi, I am getting this message while starting the SB conversion. Any one else run into this message. Dan