Hi all, A user has recently noticed that some constituent notes are having problems being opened. The error reads "Out of Memory". I think I read somewhere that this error was caused by the upgrade from RE 6 to 7. is this correct? Can anyone confirm this? Thank you for your assistance. Troy

Hi, Ashley. The installation guide is located under the Conversion & Installation section of the RE User Guides: http://www.blackbaud.com/support/guides/re7.aspx#conv . However, I'd first recommend going through the steps in Knowledgebase solution BB341312 : If using Microsoft Office XP, 2003...

Along those lines, you might also want to see if the merge works on another computer. On the original computer, you may be able to press Alt and Tab until Microsoft Word is selected and continue with the merge (per Knowledgebase solution BB389324 ). .

We have suddenly developed a problem (literally it was work one, not working the next) when performing a condional merge from Export. The query is fine, the criteria in the export is fine but when we click "merge now" it hangs for hours. When we click on the screen we get the pop-up "This...

Hi, I am getting this message while starting the SB conversion. Any one else run into this message. Dan

We have a couple of transactions that are not posted. They are transactions in the previous year, the cheques are paid. I need help here.

Hi, Lisa. As long as you're using RE 7.82.1514 or higher, you should not experience compatibility issues with Word 2007. You can check your RE version by going to Help, About. If the errors are only occurring on one workstation, I'd recommend running an update/repair on your computer (see BB57039...

Hello, I was wondering if anyone else receives "error in formula" and "insufficient memory" messages when trying to preview/print the Constituent Profile Report and Event Profile Report. We are currently using Raisers Edge version 7.83.1622.0. We're using the following software...

If you are getting an error message, it ALWAYS helps to post the text of the error message. It might seem cryptic to you, but, more often than not, it really does contain useful information. Do you have "Check for duplicates" checked? This is most likely the cause of your problems. There is...

I’m trying to do some things with the api via a webservice that I wrote. We do this a lot and I’m getting this error System.Runtime.InteropServices.COMException (0x80010105): The server threw an exception. (Exception from HRESULT: 0x80010105 (RPC_E_SERVERFAULT)) at System.Runtime.InteropServices.Marshal...