I am trying to do a simple mail merge and keep getting a message "runtime error! program: c:\program file\microsoft office\office\winword.exe and then the merge fails. I spoke with Blackbaud, they advised me to re-install MS Office which I've done (twice) and still keep getting the same error...

I am doing a constituent attribute import and I am getting the following message" The Import ID field is required to Update existing records" ..... I do have the import ID on my file and it is mapped on the fields tab. Might anyone know why I am receiving this message? Thank you,

Here's knowledgebase solution for that error message Solution ID: BB192794 Product: Registrar's Office 7 (BBSIS), Accounts Receivable 7, Admissions Office 7 (BBSIS), The Raiser's Edge 7, Cash Receipts 7, Accounts Payable 7, Admissions Office 7 (EE), Payroll 7, Fixed Assets 7, Student Billing...

Hi, I was wondering if anyone has used an ISA server in their hardware setup? I know Blackbaud do not support this option, but unfortunately the only way we could deliver the project was by using an ISA server. Has anyone else done this? We are facing some serious problems regarding the time it takes...

Had this problem some time ago. Ended up contacting support. If I remember correctly they had to do a plug in to correct issue. Good luck

After an automatic update through Windows, my version of Internet Explorer was updated to 8.0.6001. Now the top menu of NC will not display menu items - hovering/clicking reveals the box that should contain the links, but there's just empty space. Has anyone else had this issue? Does anyone from...

Hello All, We enter gifts through batch and on a few occasions in the last few months, although we have "committed" a batch and it appears to have been committed, the gifts within that batch have not "applied" into the constituents' records. Anyone know what may be happening here...

During this last holiday season we have received a lot of calls from donors reporting they were getting a lot of errors when trying to donate or register for events online: The errors were related to their credit card not being accepted for one reason or another mostly related to address issues. Specifically...

Our server died and we moved RE7 to a new server. Now, when I try to uninstall RE7 from a work station I get an invalid path message. Evidently, RE7 needs to communicate with the server it was linked to during the install. How can I get around this message?

I have created a custom Crystal Report (CR 11). I built an RE query that feeds an RE export. This RE export(Access 2000 database) feeds my Crystal Report. In my Crystal Report I had to attach to the (Access 2000 database) twice to get the data paired up (So, have one table (regular name and an alias...