Good questions - we're not using them yet and have to say I will drag my feet when I need to as it just doesn't seem like eReceipt use in RE is not structured well. What you described may work but are there editable document issues to consider? If donor gets a word doc, what's to prevent...

We have a lot of donations that come through snail mail but the donor checks the 'ereceipt' box on the donation form. I've considered using the RE Mail EReceipts function, but it doesn't let you preview and customize the letters before it sends them so that's not an option. What does...

We have a number of donors each week that snail mail a donation but request an email acknowledgement. Currently we run our non-electronic acknowledgements through Mail with a conditional mail merge. How do other organizations handle email acknowledgements? Ideally I’d like to be able to create a conditional...

eReceipt (and the new one) no longer has its #9.Email tab and Merge button for emailing - where could it be? how do I get it back? Thanks!

We are currently reviewing the eReceipts functionality of RE. We were able to generate eReceipts when we had no graphics in the eReceipt template. So I am wondering if any other organization is using this functionality and what has been their experience. Thanks.

Hi all, I've made a couple of custom donation forms based on the excellent example Michael Andrews gave about a year ago: http://labs.blackbaud.com/NetCommunity/article?artid=654 However, I can't get the eReceipt functionality to work. On my custom donation form, I have a "<bbnc:HTMLEditor>"...

can anyone discuss how they receipt netsolution donors.

As an organization, we recently began discussing how to start using email and other electronic communication methods more effectively with our constituents. Then I read the new version of RE has eReceipts functionality built into it. While I'm anxious to work with it and try some things, I'm...

I know that the issue of support for Groupwise has come up before but I wondering if there is anyone out there using RE and Groupwise for e-mail who has sucessfully integrated BBNC or NetSolutions to the mix? Specifically, I am trying to set up e-receipts under BBNC and having no luck. I get an &quot;Unable...