Hi, Our mail merge was working great, and then I had to update the letters. My issue is this. Once I merge the letter and it opens up in Word, it changes the format. In RE Mail Word Wizard, I make my margin 2" from top. Once I merge it and it opens again in Word, it goes back to 1" margin from...

Thanks for all the advice, everyone! I have something working now, though I might be flipping some pieces around a little bit. First, I definitely do NOT want to thank the main company for a gift from a smaller branch or subsidiary. We have no relationship with the main company in many cases and I wouldn't...

I built a queue 4 years ago when we began using RE7 to run gift acknowledgements each day. The process usually takes a couple of hours with our volume. Recently the merge has taken two to three DAYS to complete even though the transaction volume has been average, and frequently crashes before finishing...

I need to be able to pull pledges w/in a date range an ffrom the reaults, send letter to each constituent based on pledge amount. I have created 4 letters and 4 levels: Less than $25 print Letter 1 $25 - $499 print Letter 2 $500 - $2,499 print Letter 2 Greater than $2,500 print Letter 3 How to set-up...

Hi I have been asked by our new Fundraising Director to look at getting out letters more personalised and also to ensure that donors don't receive the same letter over and over again if they give in a small period of time. At the moment we have about 15 Donor Ack Letters set up (for various funds...

We are moving to new forms, which will have a gift acknowledement/thank you letter at the top, and a tear-off membership card section at the bottom. We are doing this to save on cost. Before, we were generating the acknowledgement letters through Mail/Donor Acknowledgement Letters, and we were generating...

We are having a problem that when ever we mail merge through RE Mail the resulting letters have spell check manually turned off. Now the template has it turned on, it is working on our regular documents but any time RE is involved it gets turned off. I was told by customer support that it was a Microsoft...

We've recently decided to merge our acknowledgment letters and receipts into one document with the bottom third of the page representing the donors tax receipt and the top two thirds being the acknowledgment letter portion. This has been very problematic since the acknowledgment letter portion is...

Hi everyone, I was curious as to how other organizations track their non-appeal related outgoing mail. Items such as birthday cards and magazines. Do you assign them an appeal ID and populate the appeal tab or do you do something different? Currently we have appeal ID's for these items but that's...