Hi, Our mail merge was working great, and then I had to update the letters. My issue is this. Once I merge the letter and it opens up in Word, it changes the format. In RE Mail Word Wizard, I make my margin 2" from top. Once I merge it and it opens again in Word, it goes back to 1" margin from...

I built a queue 4 years ago when we began using RE7 to run gift acknowledgements each day. The process usually takes a couple of hours with our volume. Recently the merge has taken two to three DAYS to complete even though the transaction volume has been average, and frequently crashes before finishing...

I need to be able to pull pledges w/in a date range an ffrom the reaults, send letter to each constituent based on pledge amount. I have created 4 letters and 4 levels: Less than $25 print Letter 1 $25 - $499 print Letter 2 $500 - $2,499 print Letter 2 Greater than $2,500 print Letter 3 How to set-up...

Hi I have been asked by our new Fundraising Director to look at getting out letters more personalised and also to ensure that donors don't receive the same letter over and over again if they give in a small period of time. At the moment we have about 15 Donor Ack Letters set up (for various funds...

We are having a problem that when ever we mail merge through RE Mail the resulting letters have spell check manually turned off. Now the template has it turned on, it is working on our regular documents but any time RE is involved it gets turned off. I was told by customer support that it was a Microsoft...

I just discovered that Donor Acknowledgement mail Merge Wizard will systematically drop any watermark picture. BB blames Microsoft for the issue. We use MS Office 2003 - any clue if this is fixed in MS Office 2007? Any work around? The Foundation we help creates a new customised electronic letterhead...

Hi, Lara. Sheryl's right that you can do this through a constituent export. See the third alternative solution (starting with creating a constituent query) in BB75747 for detailed steps. If you don't need to list each gift amount separately, you can also do this through donor acknowledgement...

We are trying to set up a 2 step conditional mail merge from RE. We would like to use the conditional mail merge donor acknowledgement letter from within RE using the RE merge fields but would like the merged letters to export out to Word with Word merge fields still actively intact within the body of...

I have set up conditional donor acknowledgement templates through RE: Mail that incorporates many letter templates with varied page set-up parameters (plain, legal sized, left-indent to fit our letterhead, etc). When I run a merge and run only the letterhead template, it merges into Microsoft Word with...