I am not new to using Raiser's Edge or to receipting gifts, but I have an issue I need to share. My manager wants me to send thank you letters to folks for a gift I haven't received from them. We received a check from a company and now someone from the company is saying please send tax receipts...

You're going to Mail > Donor Acknowledgement Letters and then selecting a letter? If so, double check what letter you are choosing. Sounds like you are selectig your 2009 letter instead of current one.

We received a check from Network for Good. We now want to enter info into the records of the two people who raised money through Causes for us. Do we enter their gross donation into RE or the net amount after Network for Good takes their fee. Which amount do you use on their thank you letter? Thanks...

Melissa - thanks so much for your suggestions. I did modify our process to do the Hon/Memorial Donor letters in Donor Acknowledgements template (we were doing them in theHonor/Memorial Acknowledgee Letter template and as you suggested perhaps that is why they were not being marked as Acknowledged). We...

I read the forum posts all the time but have never posted before... I have a new staff person assigned to the job of "Mail" -- Donor Acknowledgements and Hon/Memorial Acknowledgements. I think the prior staff person was not using the auto acknowledge process and now as the new person is training...

Hi, Does anyone have an example of a receipt to send to an organization who processes employee payroll deductions? Thanks much for your help! Judi

Thank you..... that is exactly what I need to know. I appreciate your help!

We have several donors that send in monthly pledge payments. My boss expects each of these payments to be acknowledged whereas I find that sending them the same letter, month after month, for the same amount seems to be montonous. Can these acknowledgments be held until the end of the year letter with...

Recently we had a discussion in our office regarding electronic vs. hardcopy donor correspondence records. Currently we are keeping hardcopies of letters to donors of $250+ and have recently begun keeping e-copies of all gift acknowledgement letters and donor proposals on RE. My question for the group...

You're correct the business is not the donor. When we have had events with donation boxes/containers, we enter the $ as gift under a constituent record we have with the name "Unknown Donor/Solicitor". (We've chosen just to use the term 'anonymous' when a known donor has asked...