Hi I'm currently working for the Battersea Dogs & Cats Home, we currently out source a large proportion of our Direct Debit payment processing to CAF. We are currently experiencing a lot of difficulties with the reports they provide as well as inconsistencies such as duplicate records i.e. same...

Hi, We are in the process of setting up paperless direct debits and we are experiencing the same problem as others, that our bank is rejecting the EFT Tranmission file as it is not the correct format, which is exported from RE and which, according to BB support, is the standard format for all banks!...

Hi We're having a small problem with Direct Debit (DD) batches where for no discernible reason a batch will add in loads of fields (about 8) that don't appear in the normal DD batch, plus it'll drop the 3 fields that I added in to the normal one on top of the default list. Anyone got any...

Hello Alison, Most Bacstel-IP applications will be able to convert most output formats into the Bacs standard (Standard 18) for onward submission; especially for more common platforms like RE. I am very surprised that Microgen have been unable to help with a more seamless conversion macro. If you are...

Hi Chris, Often direct submission (using Bacstel-IP) is more cost effective than indirect submission (using a Bureau). I would recommend putting together the costs for both options, as sometimes using a Bureau can be less expensive in the early stages whilst your volumes of Direct Debit transactions...

Hi all I am looking into adopting direct debits and moving away from standing orders as our main method of regular giving. I am interested in starting talks with a DD software provider and would like to know if anyone can recomend one in the UK. For some background we are a small-medium sized organisation...

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We are a USA based org and we have the EFT module to create the NACHA bank file for our USA donors. We have the ability to import a file into our Australian Bank but I do not know how to make the file to import for them. I know AUS uses ABA standards (NACHA equivalent, but different). Does anyone have...

I was wondering if there is anybody out there who uses the European version of RE7 (which is in reality the UK version) and what problems you have using or trying to avoid using the UK functionality. The following come to mind: Gift Aid Sort codes that are validated to 6 digits in length (even if the...

We are currently taking steps to start using paperless Direct Debits. I wanted to get an idea of how other charities have dealt with the change over from standing orders to direct debit. How you set DD up on The Raisers Edge? Are all DD set up as a recurring gift? How you dealt with the monthly imports...