We've recently discovered that the Raiser's Edge, unlike our last database, does not have an audit trail to help track what happens to a gift once it is deleted. I'm curious to know how other sites are handling the deletion of gifts. Are there certain processes or procedures you've put...

So a common issue that I have discovered working with Raiser’s Edge is that over time, people forget or don’t understand what the various table entries mean, and therefore start using them for reasons other than their intended purpose. Some of us do our best to document definitions in order to help...

I was wanting to find out if any other institutions have decided to not make Campaign and Appeal required and what the implications of this has been? *Little background* We don't always have money that comes in tied to these and we were wondering if it would be better to make up "dummy"...

My boss and I just pulled this prank on our development team (7 other RE users in all, 2 that use remote access). We changed all of the RE login passwords and sent out an email explaining that our "system crashed" when we tried to do an import file and that the IT department lost our RE backup...

Lisa, I'm sorry to hear about your data loss. You may want to check out a similar thread from last year: http://forums.blackbaud.com/forums/p/8718/30347.aspx#30347 I'd suggest contacting Donna (who started that thread) to see if she has any suggestions to share at this point. Hope this helps...

Hello. This is my first forum posting. I hope I'm in the right subcategory! In a nutshell, my problem is this: we found out yesterday that we've lost 10 months of data due to a server hard drive failure. (And, while I won't bore you with all the nitty gritty details, yes, we were backing...

It took me 24 hours to come up with the right adjective, but I ended up with "catastrophic" data loss. During a routine upgrade of RE, our database was lost, the backup overwritten, and the manual backup failed. It fell into a Bermuda Triangle in my MIS department. I only heard "this has...

I'm in IS and in charge of all RE backups, restores and general db maintenance. It sounds like they're using the BMC if it's set to daily backups. I skip the BMC and go straight to Enterprise Manager because the BMC is really just a shell app for EM and it's pretty restrictive. But it...

Couldn't tell you exactly what has happened, but I would definately say you need to find out what happened and would start with calling Blackbaud, right after you find out what your IT dept has been up to on that night. I see a few scenarios: 1) someone restored the database from a previous backup...

Keep in mind with daily backups (without incremental in-between) means you may lose up to 24 hours of work and you need to have all of that information saved somewhere else. We recenly had our server crash (yeah in December our server crashed 3 times! - great timing) and 2 of those times we had lost...