"Who knows what altruism lurks in the hearts of donors? The Raiser's Edge knows." Like Pip in Great Expectations , your organization may be patronized by an anonymous benefactor. Unlike Pip, you probably don't have an escaped convict as a benefactor, but even without a troubled past...

It might work with roses, but if you address a donor with a name other than what he indicated as his preferred addressee/salutation, you're not likely to get the same positive response. I realize it shouldn't be that big of a deal, but when someone addresses me as "Sara" without the...

Over the past few years, I've come to accept that my memory is not particularly strong. Fortunately, that hasn't caused much of a problem for me in my work, but if I was responsible for your data entry, you might have reason for concern. And really, even if you or your colleagues are with it...