Hi, Our mail merge was working great, and then I had to update the letters. My issue is this. Once I merge the letter and it opens up in Word, it changes the format. In RE Mail Word Wizard, I make my margin 2" from top. Once I merge it and it opens again in Word, it goes back to 1" margin from...

We use a conditional mail merge with the donor acknowledgement letters in RE. It has worked fine until we upgraded from Microsoft Office 2000 to Office 2007. Now the merge will not run. We get error messages like: Word is unable to create a link to the object you specified. Word is waiting for another...

I need to be able to pull pledges w/in a date range an ffrom the reaults, send letter to each constituent based on pledge amount. I have created 4 letters and 4 levels: Less than $25 print Letter 1 $25 - $499 print Letter 2 $500 - $2,499 print Letter 2 Greater than $2,500 print Letter 3 How to set-up...

We are in the process of revamping our acknowledgement process. As part of this, we are now attaching a solicitation to gift receipts. I am using donor acknowledgement letters to do this--so far so good. I need to include an ask string, we want to do: amount, amount X 1.5, amount X 2, other. Obviously...

We've recently decided to merge our acknowledgment letters and receipts into one document with the bottom third of the page representing the donors tax receipt and the top two thirds being the acknowledgment letter portion. This has been very problematic since the acknowledgment letter portion is...

We also have organization records that contain relationships for contacts. Because we have multiple contacts at most organizations, we have created a couple of different contact types (Primary, Newsletter, Special Events, etc.). When we run our thank you letters, we use the Mail tab, Donor Acknowledgement...

We are trying to set up a 2 step conditional mail merge from RE. We would like to use the conditional mail merge donor acknowledgement letter from within RE using the RE merge fields but would like the merged letters to export out to Word with Word merge fields still actively intact within the body of...

I have set up conditional donor acknowledgement templates through RE: Mail that incorporates many letter templates with varied page set-up parameters (plain, legal sized, left-indent to fit our letterhead, etc). When I run a merge and run only the letterhead template, it merges into Microsoft Word with...

Sandy, We do the entry the same as you do, but we've automated it to print two letters by using Donor Acknowledgement Letters in Mail. On the General Tab we set it to Soft Credit Gifts to Both / Use distribution on gift. We use a conditional merge based on the letter code. Soft Credit to Both create...

We have a conditional mail merge set up in Donor Acknowledgement Letters.We have recently encountered a strange problem that RE7 support attributes to a microsoft bug. The merge letter is defaulted to Times Roman and appears as Times Roman, but once we actually merge the letter in Mail The letter is...