We have a number of donors each week that snail mail a donation but request an email acknowledgement. Currently we run our non-electronic acknowledgements through Mail with a conditional mail merge. How do other organizations handle email acknowledgements? Ideally I’d like to be able to create a conditional...

Hi, Our mail merge was working great, and then I had to update the letters. My issue is this. Once I merge the letter and it opens up in Word, it changes the format. In RE Mail Word Wizard, I make my margin 2" from top. Once I merge it and it opens again in Word, it goes back to 1" margin from...

Good morning to all. I am setting up combination acknowledgment-with-receipt letters in Mail as a conditional merge, and it's been a real trial. The current obstacle is that when the letters print, there are two items (a logo and a signature) in the lower receipt portion that do not print. I have...

Friday night I upgraded my office software to MS 2010 and my RE letters are now merging in wordpad. Does anyone know how to change them over to Word? Thanks!

Has anybody found a way to get around having to create a "donation" to be acknowledged in order to edit letters in RE? I'm continually going into my personal "$0.00" amount donation and unacknowleding it to get into the edit feature since RE marks all letters as acknowledged whether...

'Fund' works for me. I guess you'd need to look at "Can all donors to each fund get the same basic letter?" if your merge condition is fund. Or do you have different letters for the same fund based on gift amount. Can all donors to an appeal get the same letter? Does every gift...

We use a conditional mail merge with the donor acknowledgement letters in RE. It has worked fine until we upgraded from Microsoft Office 2000 to Office 2007. Now the merge will not run. We get error messages like: Word is unable to create a link to the object you specified. Word is waiting for another...

I'm trying to determine best how to generate membership renewal notices that include the usual contact information along with current dues, expiration date, joined on date, name/s on membership card/s AND next highest membership (upgrade) category with giving amount. Has anyone been able to do this...

Sometimes the letters are not created because of simple things...how many letters do you have? Try just moving the letters to the top of the list. Also, check to see that they are all formatted exactly the same. Hope a simple answer helps. Ann

Hi everyone, I was wondering if anyone can tell me what's happening here. I am tyring to do a conditaioal mail merge for a batch entry. But when I search for the quere in conditional mail merge, the query does not show up. However, the query is listed under queries and batches. Does anyone have any...