Attached is the following document that we give to our IT staff regarding Raiser's Edge can anyone give me suggestions/comments on if I need to add something or anything else that I need to bring up in the meeting we are getting ready to have with them regarding this? They have had some changes in...

Hi everyone, I received a phone call from my IT person today explaining that the server that our back-ups are on is getting too full. They want to know if what they can delete. Back-ups are run each night so my question is: How long do you keep back-up files? one week? one month? several months? years...

Hi Bill, Is your SQL Server on a different Server than the Blackbaud Management Console? If so, there are some files that you may need to manually move over to your SQL Server. See Knowledgebase solution BB117058 for a list of files and their locations that need to be moved. If this isn't the case...

Hi Fred, This sounds like a very odd issue. This first thing I would check is that the SQL Server Agent service is set to automatic. This way if you have to reboot the server the services starts automatically. If it is set to manual this server may not be started when the Backup job is supposed to run...

Chris, You need to make sure to adjust the file destinations when attempting to restore your backup. When you are attaching your backup through the Blackbaud Management Console, there is a link above the path to the backup file that says "To adjust file destinations click here". Click the link...

IT only, for us. When I need an adhoc backup, I contact them. Our DBAs are pretty responsive.

I've been charged with writing a Disaster Recovery Plan. How often do you test your Raiser's Edge backup? (Please don't answer if it's 'Never'!)

We don't have a policy - but we do have a standard business practice related to Blackbaud Products. No updates are done without a backup being done of both databases prior to the update being installed. And in my ideal world - the updates are done after hours - allowing me time to run a few test...

We are reviewing our backup procedures and would like to know how other RE users protect their daily input. Do you backup offsite or do you use an online server? How often do you backup? Do you run periodic tests to confirm that retrieval will work? If you backup offsite, who do you use? Thanks for any...

Because you can not make multiple backup schedules within the BMC, I have found this to be frusturating, and would like to not use 3rd party backup utilities to do so - (simply so all my backups are in the same place, format, etc) You can open SQL Sercer Enterprise Manager: 1) Expand up your server that...