In case anyone cares, Blackbaud after a three month plus wait presented us with Patch 19 to correct the problem. [This is after they lived in denial for a month that their program was screwed up.] With only hope - next month I will be able to see if the problem is fixed. Carl

Again Financial Edge fails to deliver. Recurring Invoice Process allows one to place an real number. e.g. 1.5, in as a quantity. It evens allows you to build a product code with as many decimal places as one wishes, but when one generates an invoice with a Recurring Invoice that has such a quantity,...

I am a new user to Blackbaud still in the development stages of our implementation and we have issues with Blackbaud not providing the tools with which to handle unique AR invoicing issues. I've found one other incident regarding a similar issue on this forum that involves exporting the AR invoice...

Is there a faster way to input multiple receivables? I'm looking for something that will allow me to input about 48 invoices with the same information only to different clients. Is there an application in the A/R module similar to FAST! in the A/P module, or is entering each of these invoices individually...

When preparing some invoices, I would like to include the same comment such as a paragraph from a contract, or some other disclaimer or explanatory item. I don't want to have to add a new comment and retype a lot of text. It would be nice if one could create a list of comments, like one can with...

Does anyone use the Export feature to export and create a custom invoice in crystal reports? I am trying to figure out how to do this without having to engage BB with consulting to write our very unique invoices. The problem I'm running into seems to be that when you export invoices it doesn't...

I imported invoices in the AR system and I am trying to globally change the invoice amount of all the imported invoices to zero dollars Procedure followed for global change to zero dollars: Admin->Import records->INVOICES->Invoice->New Import->Update Existing Records...

We are having a big problem dealing with "LINE ITEM" ids. Most of our AR reports show line item info, rather than invoice info. For example an aged AR report shows line items and line item i.d.s. This causes us more work, and I don't see that I have the option to change this. This...

How do I add our company logo to our invoices? I searched knowledge base - but it only shows how to do it for version 6.

Has anyone imported invoices into AR from an excel file? We are working on that issue and would be interested to hear about your experience. Thanks! Michelle Carter