A few years ago there was a Raiser's Edge organization whose building flooded during a hurricane, irreparably destroying all their hardware. They didn't have a solid backup plan, but they luckily found an old off-site copy of their data and only lost a few months of data instead of a few years...

We are making several important changes to the next version of Patron Edge in an effort to meet PA-DSS rules . These changes are required in order for your organization to reach compliance with Payment Card Industry standards and continue to process credit cards. Patron Edge and Patron Edge Online will...

We are making several important changes to the next version of Patron Edge in an effort to meet PA-DSS rules . These changes are required in order for your organization to reach compliance with Payment Card Industry standards and continue to process credit cards. The most important changes are these...

Two of the most time consuming things with any client-server application are installations and updates. If you have both Patron Edge and The Raiser's Edge, you currently have an additional step after installing an RE workstation (or updating a PE workstation) to copy some files into the The Raiser's...

Check out the guest post I wrote today on The User's Edge blog. I explain how to use the RE Export module and a free service called Map a List to create a Google Maps mashup. These tools are not RE-specific though; you can run Marketing Mailing queries and generate a spreadsheet of address info,...

Patron Edge contains a pretty nice feature that allows you to enter additional order information based on the price type chosen. While you will need to write your own reports for the captured data, you have a lot of flexibility with what it can do. Here are a few ideas for using special order details...

It's that time again folks. Patch 7 for Patron Edge is now available for download . This patch fixes a couple of critical issues related to posting from Patron Edge to The Financial Edge. If you do not integrate with The Financial Edge, there's no need to download the patch at this time. The...

So you've loaded the latest SQL patches and Windows service packs, updated Patron Edge and PEO to the latest version and trimmed down transaction times , but your database just can't keep up with you. Before going out and buying a brand new, top-of-the-line server for your database, try some...

Imagine this scenario: You have started using the ZIP Code Analysis report pretty regularly to decide where to spend your advertising dollars, but you know that some people slip through without having the marketing or ZIP Code information entered by a user and your data could be more accurate. In Patron...

On a busy day, every second counts when making a sale. Long lines make patrons impatient and a bad enough waiting experience can even be enough to prevent someone from coming back to visit you. Lines at theme parks are so bad nowadays, my wife and I don't even bother anymore. With that in mind, here...