We have not cleared out the bounce history for quite a while (maybe 2 years) and no one in the organization knows what will happen when we do. Will it import directly into the constituent records and mark them as "DNC" for E-mail 1? I swear I have tried looking in the Knowledge base but there...

As we explore our options for how to process web donations, we looking for institutions who use Blackbaud (RE/FE) but have alternative web-based purchasing programs (not NetSparks/Solutions/Community). If you are not using NetSpark, etc., what online purchasing interfaces are you using and are you happy...

Hi all, We are doing a massive overhaul of our website and have been unsatisfied with the look of our donate pages on our site using NetSolutions and IATS to seamlessly import online gifts into our RE database. We love the ease of using the NetSolutions/IATS combo with RE but really hate the way our...

Ian, Did you ever manage to figure this out? I am having a similar issue and was on looking for a solution. Karen

My merchant account was configured before I arrived. How would I know if my NetSolutions is using ICVerify or IATS, and what steps do I need to take if I am using ICVerify?

I am new to NetDonors and I would like to give our donors the option to do a one-time gift or recurring gift on our webpage. It appears that I have to create a donation page for one-time gifts and a separate donation page for recurring gifts in Netdonors. Does anyone have a workaround using Netdonors...

We currently use NetSolutions with PayPal/Verisign. We will be migrating from NetSolutions to NetCommunity as well as implementing EFT/Recurring Gifts. The only credit card processor common to both is IATS. We don't want to use IATS becuase they transfer money to your bank account once a week, as...

Hello, While we were setting up NetSolutions, I entered a "dummy" gift pledge as a test. I entered the gift as my personal pledge. I have since deleted the pledge from my constituent record but the gift amount is still showing up in the stats for NetDonors. I can't figure out where else...

Hi there, We're relatively new to NetSolutions and are trying to migrate our automatic payment scheduling to it, but I can't figure out how to set up our online donation pages in a way that's (a) similar to what our donors are used to seeing currently, and (b) allows us to capture necessary...

Help! We just started using NetSolutions with NetMembers and I seem to be stumping everyone with my issues. For gifts of memberships, does anyone know of a way to NOT create a membership at the time the gift is made? We don't "activate" memberships made via gift until their gift certificate...