Your suggestions are heard. Yes, I know it can be hard to believe sometimes but some people (finger pointing at me and the rest of Blackbaud) love to listen. Listening is fun because you don’t have to pretend to know everything. You can let others share their unique experiences, thoughts, and visions...

Although I've been using RE since it was in DOS platform, and have had the Events Module since its inception, I'll be the first to admit that I've shied away from it because it always seemed overly cumbersome to use and the reports stink! I truly do not like it very much and have always managed...

A simple question. What do users need? My mind starts thinking about it and I realize there are just too many answers to mentally fathom. Recently, someone on my team shared a great link to discussion results from a recent CIDM conference. http://www.infomanagementcenter.com/enewsletter/200811/third...

Are you on Windows Server 2008 ? If yes, and you are about to update your Faculty Access for the Web or NetClassroom to version 7.77 or install these programs for the first time, you need to hit pause before going forward. When you upgraded to Windows Server 2008 , Internet Information Services 7 (IIS7...

In the evolution of software help, user assistance content has taken many shapes and forms. The search for the best way to assist you in your every day work processes is an ever changing quest. Long, jargon filled, and confusing technical documentation is hopefully outdated. And hopefully too, the short...

Does this sound familiar? A coworker sends an email asking you to explain how to do something. You begin your reply, feverishly typing out the necessary steps and details. Half a page later it dawns on you -- it would be easier for both of you if you simply walked over and showed them what you're...

I had such a fun time writing my first top 5 for my (borderline freakish) love of the F1 key, I decided to create a special edition focused only on Student Billing . We all know billing students can become complicated and stressful with deadlines, complicated fee setups, and (most importantly) trying...

Now that we have looked at what Blackbaud enterprise help offers our end-users and their clients - Part 1 and Part 2 - this week we will take a look at the technology driving the help system. We will also talk about how this technology serves to make our search functionality cutting edge. Technology...

Don't we just love the idea of knowing our options? I do. I like to know what I can and can't do when I customize a program, a website, or even my grocery list. I like to know what's available to me and then make my choices. So when you find yourself working in The Education Edge , have you...

In my last post about our next generation of help, I provided an end-user view of our new help system and mentioned in passing the customization functionality. In this post, we will take a more detailed look at the customization feature. Customization All help topics in the enterprise help system are...