In the spirit of technology and blogging, I just want to introduce my ‘cyberself.’ My name is Katy and I’m an RE support analyst. As most of you who have ever contacted support know, email is a very common form of communication . I typically receive around 100 emails a day and embrace it! While my daily...

It might work with roses, but if you address a donor with a name other than what he indicated as his preferred addressee/salutation, you're not likely to get the same positive response. I realize it shouldn't be that big of a deal, but when someone addresses me as "Sara" without the...

Ever been confused by solicit codes? Maybe you inherited your database from someone else? Or maybe too many users have been allowed to add to your code tables? Either way, keep it simple -- solicit codes should be in the negative (i.e., "Do not solicit," "Do not call," etc.) BTW,...