When you engage with people you make them feel part of the process this automatically creates loyalty and helps with understanding. “The two most engaging powers of an author are to make new things familiar, familiar things new.” William Makepeace Thackery The Site we’ve been using throughout this example...

So it's getting up to Easter time and everyone is heading out on an extended weekend here in the UK. I know our US cousins don't get this weekend so I expect to come back to a massive number of emails...especially as I've decided to take a few days off at the other end as well. However before...

There are two kinds of statistics, the kind you look up and the kind you make up. ~Rex Stout, Death of a Doxy Last week I had the privilege of speaking at the Communicating Success 2009 conference run by Action Planning . This was by far my biggest audience thus far (around 400 people were there) although...