Hi, We are in the process of setting up paperless direct debits and we are experiencing the same problem as others, that our bank is rejecting the EFT Tranmission file as it is not the correct format, which is exported from RE and which, according to BB support, is the standard format for all banks!...

Hello Alison, Most Bacstel-IP applications will be able to convert most output formats into the Bacs standard (Standard 18) for onward submission; especially for more common platforms like RE. I am very surprised that Microgen have been unable to help with a more seamless conversion macro. If you are...

Hi Chris, Often direct submission (using Bacstel-IP) is more cost effective than indirect submission (using a Bureau). I would recommend putting together the costs for both options, as sometimes using a Bureau can be less expensive in the early stages whilst your volumes of Direct Debit transactions...

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We use an "Authorization for Automatic Donation Payment" form that we created. In addition to the bio info, donor indicates amount of pledge/gift, installment amount, installment frequency and start date. They then choose either EFT via direct debit and provide bank info required or credit...

Have you considered the EFT module? We create batches for our EFT gifts each month on the 15th of the month. We manage these gifts using pledge or recurring gifts - credit cards and direct debit. It's pretty straight forward that way. Our gift processors create the batches and compare them to reports...

We create large Direct Debit and Credit Card batches on a monthly basis and send via EFT but when we get the files back from the bank they do not have Cons ID on even when we include in the batch. So we have to manually go and pick up the Cons ID code from our batch which can take hours. The bank have...

Hi all, I'd like to know if you enter the in the following fields found in the Gift Tab: If selecting Cash, a Ref. No./Date box If selecting Cheque, the following fields appear: Bank Cheque No./Date If selecting Credit Card (includes Debit Cards), the following fields appear: Card Type Card Holder...

We don't receipt payroll deductions generated from our employee giving program because these donations appear on employees' T4 slips under 'Charitable Contributions' (Canada). However, we have around 200 monthly donors through credit card and EFT/direct debit. They are coded 'Consolidated...

Hiya As part of the whole EFT/BAC’s/Papperless DD thing we are still doing it the wrong way so that inaccuracies creep in and it takes us longer. Now the R.Edge side of things I’m sure we can work out, the problem is our BAC’s software, Payaway. What we would like to do...