We talk about social media, just a little bit , on our Blackbaud blogs. But maybe you're wondering why you should care or you know what it is but need to know more. Where do you go to find more information? I had a friend/professional peer ask me that very question this morning. Where do you begin...

Lately, when something hasn’t been working, in between projects, or waiting for edits, I decided to try a little experiment. I wanted to see what would happen if I played with my privacy settings on some social media sites like myspace, facebook, flickr, and more. While it did make me uncomfortable because...

Try to say that title one time fast (yeah, don't even bother with three times fast)! Phew! Why the alliteration? Well I recently signed up for Twitter a few months ago to see what it was all about, and it wasn’t until I understood the power of it that I began to really dive in. After a month or so...

Hello Chatterbox world... I thought I'd try something new this time around. The WritersUA Conference on Software User Assistance has free wifi in the meeting rooms so I'm going to try a little live blogging. First time for me, so humor me in my stumbles and perhaps some less than interesting...

I’m sitting in the Altanta airport right now waiting for my flight to Seattle. It’s a bustle of activity but I’m too excited about where I’m going to notice. Chatterbox is headed to Seattle for the WritersUA Conference on Software User Assistance – Better UX through Better UA . I’ll be attending sessions...

Once and a while I find a cool, small detail about a tool or website that makes a huge difference to me – so much so, I feel the need to share. I especially appreciate them when they save me steps and time! Here are eight to get you started... 1. Merge Contacts in Gmail. Gmail made me happy in early...

Well have no fear, because Scrim is here! Scrim is a wonderful new tool that masks your email address from the spam bots that scour the internet to find an email to send their "spicy meat" to. Think of Scrim as Tinyurl for your email address (why didn't I think of this?), you simply enter...

Yeah! It’s fun to have co-workers just randomly mention a cool tool in a meeting and then off you go on a learning adventure. Thanks to Georgeanne, I was recently introduced to Xobni (inbox backwards). http://www.xobni.com/ Xobni (pronounced Zob nee) is a plug-in for Microsoft Outlook. So far it’s been...

I’m excited to have a new regular guest blogger, Steve Pham. Steve joined the documentation team as a technical writer a few weeks ago – moving here from the great city of Philly. Hmmm… wonder why he did that? He must be drawn to beaches, sunshine, and friendly people . I quickly discovered Steve had...

Wow, for a geek, I'm sitting here even more geeked up (especially for a Monday). I recently found out this blog is included on the Nonprofit Technology website as a blog source. Nonprofittech.com is a website that was started by Beth Kanter as a way to bring together bloggers and others to create...