On Tuesday, December 8, we'll host a complimentary support roundtable webinar to discuss how you can make the most of your resources on our award-winning support website. We hope you can join us from 2-3 p.m. ET to learn more about Knowledgebase, forums, Case Central, newsletters, and blogs. There will also be time for you to participate in a ...

Our vice president of customer support, Jeff Malmgren, recently made his "small-screen" debut in our new Customer Support video, which is featured on Support Overview. In the video, Jeff highlights some of our online resources, including Knowledgebase and our forums user community. He also reminds customers to review our ...

Thanks again to everyone who provided feedback! I wanted to let you know we've changed the links’ font to a standard blue (like Google) and removed the bold and gray fonts from search results to improve their legibility. Hope you like the changes! We've also made changes to the overall layout, and we're in the process of ...

In response to feedback we’ve received, we recently removed the image that displayed at the top left of your website profile. You can make changes to your profile, but there aren't options to personalize it or upload an image because it's not intended to be a social networking tool and other software users can't view it.  If you ...

Nora, thanks for your feedback about Knowledgebase, too, and I'm glad you like it! In response to your comments on searching, we are working to hone the search and appreciate your letting us know about your search for the gift import sample file. For future searches, if you have trouble finding solutions or if they don't include ...

Hi, Nora. Thanks for pointing this out! We are in the process of adding more products, including Sphere and eTapestry, which will be available shortly.

Hi, Connie. I'm sorry you haven't been able to access the resources on our website. Please try the following and let me know if you're still not able to get to Knowledgebase: 1. Go to Tools, Internet options and delete your cookies/temporary files. 2. Within your profile, click Update Login Settings (in the left menu) and change your ...

Renita, I'm so glad you're enjoying and getting good use out of the new Knowledgebase! That's terrific! It's also great that you're able to point other users to Knowledgebase when they ask you questions. If they're not yet familiar with this resource, you may want to suggest they visit Knowledgebase Help and review the ...

Hi, Anbu. Sorry for the massive amount of emails at once! The forum emails were blocked from going out for about a week. We've corrected the issue, but all of the emails that had been blocked were then sent as soon as the issue was resolved. We're working to prevent it from happening again. Thanks for checking about it, and please let us ...

Thanks for your suggestion, Scott! We've moved the Knowledgebase Help link to the Welcome box that displays on the right side of every Knowledgebase page. (Previously the link displayed under the Ask button on the Knowledgebase home page.)