I stumbled onto a pretty good resource for new staff looking to get their arms around the resources (support/training/help desk/user groups/etc). Feel free to send your new staff the power point at http://www.blackbaud.com/files/welcometobb.ppt.
Jeff
Thanks, Jeff! This is great!
Many of our users will post the attached doc close to their computer to keep Blackbaud's support channels within arm's reach....