I stumbled onto a pretty good resource for new staff looking to get their arms around the resources (support/training/help desk/user groups/etc).  Feel free to send your new staff the power point at http://www.blackbaud.com/files/welcometobb.ppt.

Jeff

 Thanks, Jeff! This is great!

Many of our users will post the attached doc close to their computer to keep Blackbaud's support channels within arm's reach....

Here's another resource for staff new to RE...pretty basic, but useful!

A very popular user guide, The Raiser's Edge for Beginners, is available again online.  This guide is written in the 'for dummies' format...

http://www.blackbaud.com/support/guides/re7.aspx#start

Hope you find it helpful!

This month's User's Edge has several timely articles and tips that might be helpful for MAW staff (pledge reminders/addressee & salutions/etc).

Check it out or subscribe to the month eNewsletter at: http://www.blackbaud.com/files/support/newsletters/usersedge/ue1208.htm

Jeff

As a reminder, we are doing a monthly User Clinic to help end users polish their skills.  May's session is on Mail Merging followed by Action Tracks/Moves Management in June.

The schedule and registration is available at: http://www.blackbaud.com/events/webseminars.aspx.

We've recently launched another free training opportunity for our clients called "Ask Your Educational Consultant."  

We will be conducting the Ask Your Educational Consultant sessions the 3rd Friday of every month. The topic to be discussed will change each month.

The next session will be held on Friday, June 19 at 3:00 p.m. ET focused on Reports and Dashboard in The Raiser's Edge. The questions you ask will direct the course of the meeting, so bring any and all questions on this topic.

June 19, 3:00 p.m. ET, 1 hour
Pre-registration is not reqired - just show up at the designated time.
Join the session now » 

For Chapters looking for a more formal training option, we've now posted our training schedule for the rest of 2009.  We are doing our intro, intermediate and advanced classes in 30+ cities and offering a fairly deep roster of online classes as well.  The training schedule and class descriptions are available at http://www.blackbaud.com/training/Default.aspx.