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Does anyone have any experience using place holder areas or wait list for subscriptions?
When we were taking new subscription orders for our upcoming season we placed new subscribers in a “placeholder” area, basically an area that was added to the layout just so we could take payment for the order and then seat people later. I’m wondering if anyone has had any experience with using this placeholder option and if it worked well for you. Did it effect rollover into the next season at all?
Blackbaud support has given us diffent answers regarding how this should work. For example, we were told that we would be able to delete the place holder area once all of the subsribers had been moved from it but that is not the case. Also, we were first told we shouldn’t use the wait list option as it wasn’t flexible in terms of seating multiple people or upgrading to higher price ranges but later another support person recomended using the wait list. Does anyone have experience with actually using these options in real life situations.
- R.J. McComish PortTix Box Office