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Helo. Is there a "pop-up" or reminder feature that I can use to prompt me to run a credit card charge each month for individuals who have set up an installment payment plan? Thank you.
The way we do ours is to set up a recurring gift batch with all our monthly donors using credit cards, then set a recurring reminder in MS Outlook to run the batch once each month. I think you can set a similar reminder in RE7 using an Action, and then an Action follow-up, but I haven't tried that myself since Outlook works just fine for me.
I use actions to remind me when I need to run a monthly charge. We don't have that many so it works pretty well. The action syncs with Outlook then I get a popup that reminds me to run the card. I go in to the constituent and mark the action as completed and RE automatically will ask if you want a follow up - and if I need to continue to run the same card then I say yes and schedule it for the same time next month. It sounds like more work than it actually is. *grin*