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NetCommunity and RE role refresh utility

Last post 09-23-2008 3:46 PM by Danielle Sweet. 3 replies.
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  • 03-13-2008 12:08 PM

    NetCommunity and RE role refresh utility

    Reply Contact

    Has anyone had trouble with the roles NOT refreshing from Raiser's Edge?  This function has not worked even though we have update/upgraded etc. etc. 

  • 03-21-2008 9:19 AM In reply to

    • Larry Rogers
    • Not Ranked
    • User Since: 2004
    • Posts 3
    • Organization: U.S. Naval Academy Alumni Association
    • Products:  Accounting for Nonprofits, Blackbaud NetCommunity, The Financial Edge, The Information Edge, The Raiser's Edge

    Re: NetCommunity and RE role refresh utility

    Reply Contact

    We really have no problems with Role Refresh. If you are on Version 5, you may want to check the easy things like the Blackbaud NetCommunity Service is running and that it is not erroring off in any of the event logs.

    Larry Rogers
    Database Administrator
    U.S. Naval Academy
    Alumni Association & Foundation

  • 09-22-2008 10:27 PM In reply to

    • Eugene Witt
    • Not Ranked
    • Posts 4
    • Organization: The American School in Japan

    Re: NetCommunity and RE role refresh utility

    Reply Contact

    Kathy,

    Yes, we have the same periodic problem. Blackbaud support is analyzing why at times are roles don't refresh.

    Will let you know when resolution is made.

     Gene Witt
    Director of Technology
    The American School in Japan

  • 09-23-2008 3:46 PM In reply to

    • Danielle Sweet
    • Not Ranked
    • Posts 1
    • Organization: Association of Graduates - United States Military Academy

    Re: NetCommunity and RE role refresh utility

    Reply Contact

    We have similar problems with roles not refreshing, and deleting all the roles.  It has been worse since we upgraded to 5.5.

    Blackbaud is working on it but they don't know what is causing it.  Sorry I'm not very helpful but it nice to know there are others out their and it's not just us. :)
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