INVALID EMAIL ACCOUNTS I'm wondering how other NC users are handling their invalid email accounts. When e-blast messages are bounced, and they appear in the invalid account lists, we do not have staff that have the time to manualy open each one, look at why it has bounced and mark as valid. There seems to be no way to sort according to reason bounced, delete, or batch process large amounts by marking all as valid for instance, to try to send one more time to the address. These are all addresses that for us have no obvious typos and we have every reason to think that they are still valid, as user has not updated their profile or notified us of a change. We currently have over 4,200 of these sitting in our invalid account list. Any ideas? Help!

Unfortunately I have no help for you. I too am sitting here wondering when I will have the time to get through these invalid emails. I was told by Blackbaud that I would have to go through them one by one. So, if anyone has an answer I would like to be included on the reply!!

I'm on hold with Blackbaud support on this same issue. Specifically, I'd like to know why an email address that we know is valid, gets marked invalid when sending a batch email or newsletter blast.

Add me to the list.

I also have a case open. My problem is that I have emails that had supposedly opted out. One of which was our Director of Communications.

And no, the recieves no email box had never been checked nor had the person ever opted out.

I don't think that my support analyst believes me.

 

Thanks for the heads up. We are slated to go live with NC in late Fall and I know there will be issues that we haven't even thought about. Now at least I'll be on the lookout for this one. How has your experiences with NetCommunity been otherwise? We had to incorporate a lot of workarounds to accomodate RE integrations issues and although I'm trying to be positive, I'm sure there will problems once we launch the program live. I'd be curious about any other data/gift related issues you've experienced. Thanks.

Kate Lynch, Dir of Info Services for Development, Milton Academy

 

 

Kate,

There is a major issue that we are experiencing since we just launched Oct. 1 with our online community using BBNC.  It has to do with processing user signup requests and profile updates.  It is basically an all manual process because if you choose to update some of the information, but not all, you will "lose" the information you aren't updating.  Meaning the non-updated fields will come in as blank and the information you had gets transferred to the new record that is no longer in the preferred fields.

 We have addressed our concerns with Blackbaud support, but their response was that it is a filed suggestion.  I would recommend anyone not wanting to lose their