Trying to find a way to create a popup or reminder for my staff for when they sell certain price types. i.e. if they sell a CYO ticket they are supposed to include a parking pass if they sell an AA ticket they are supposed to include a VIP pass anyone have any ideas? I tried support and they don't have a way that they know of, but thought maybe someone here had an idea.... thanks

I would probably do it either with the message function from the admin events screen, this would pop-up when the seller clicks the event, or I would do it with the transaction summary that comes at the end of the sale. RPM

Lis - since it is based on price type the best option is to use order type definitions defined for those price types. This would display a 'popup' for each of the tickets purchased and only show if the price type is purchased. The other option would be the transaction summary, but this would still be training of the staff to read the transaction summary - the order definition option requires the user to perform an action to complete the sale.

That's what I'm trying to do - get a pop up whenever they pick a certain price type but can't figure out HOW. IF I understand correctly, the order type definitions only apply to phone, reserve, walkup, internet, not a specific price type. Have you been able to do this? How? [i]--- Edited at 10/3/2007 10:13:50 AM by Lis [/i]

In addition to Phone, Reservations, etc, you can also setup Order Type Definitions to track additional information based on the price types which were purchased. To do this you will need to associate the Order Type Definition to the Price Type (as defined in the 'Order Type Definition' Drop down in Price Type Administration). To do this, there is a small trick --- in order for the Order Type Definition appear to appear the dropdown the 'Code' for the Order Type Definition must be greater than 100. (I have asked support to update the KB tip BB307202 which briefly describes how to set it up to include the > 100 note). Once associated to the price type - the regular Order Type Definition rules apply (defining Order Type Details for the fields/information that you want to capture). [i]--- Edited at 10/3/2007 10:43:18 AM by Brian Stallings[/i]