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blackbaud support

Last post 08-13-2007 3:17 PM by Pat Senft. 3 replies.
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  • 08-09-2007 11:27 AM

    • Roy Rizley
    • Not Ranked
    • Posts 3
    • Organization: Crossroads Turning Points, Inc.

    blackbaud support

    Reply Contact
    Has anyone else had any problems with Blackbaud support?

  • 08-09-2007 11:45 AM In reply to

    blackbaud support

    Reply Contact
    Roy, We have had some issues this year at least. A combination of slow response time from Blackbaud and the need to escalate our issues up the chain to be solved.

  • 08-13-2007 9:09 AM In reply to

    • Tina Arnoldi
    • Top 500 Contributor
    • Posts 21
    • Organization: Coastal Community Foundation of South Carolina

    blackbaud support

    Reply Contact
    Yes, we've had some trouble lately. I had a case open for over 2 weeks & it was closed by the rep without resolution. I highly recommend calling your account rep. When I did that, it was taken care of promptly. Sometimes you just need to escalate it.

  • 08-13-2007 3:17 PM In reply to

    • Pat Senft
    • Not Ranked
    • User Since: 2004
    • Posts 3
    • Organization: Congregation of the Mission Midwest Province
    • Products:  The Financial Edge, The Raiser's Edge

    blackbaud support

    Reply Contact
    Before I contact Blackbaud support, I always check knowelegebase first. The support center will look there for your answer before actually trying to resolve the issue. I ususally tell them i have already accessed knowlegebase. Pat Senft Congregation of the Mission, Midwest Province
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