I have several clients that are divorced parents, so they have their own "file" in A/R. On one parent's file, I have the original invoice(s) and the other file is linked so that both parents can pay for the one invoice. Often, I do not know which parent will be responsible for what portion of the total invoice. The problem I have now is that the parent that does not have the original invoice has a large negative balance on his account. It should be a zero balance, because this client is paying an invoice from his wife's file. The wife has the correct balance. Why is it showing this way and how can I fix this? Thanks for any help. Sonja [i]--- Edited at 2/20/2006 3:25:00 PM by Sonja Flockhart[/i]

Is the child set up as a client or just the two parents? Who is the on the payor tab for each parent?

No, I do not have the child set up as a payor. The co-worker that originally was invoicing these parents has it set up this way- the bill goes to the parents names. The only problem I have is when the parents are divorced and they pay separately, and their files are showing that one is paying, they essentially both get a "credit" in their account. (We do not have student billing module either, which might help with this issue). Thank you, Sonja

Sonja, I'd have to look at it to figure it out. But it has to do with how you assign the payor percentage when you book the charge or invoice. This is what assigns the balance due to a record. Your record that has the credit balance is most likely due to payments in excess of the amounts invoiced. If you'd like, list your e-mail address and I'll contact you directly.

Diane, My contact information: [Email Removed], or call me at 770-677-9480. I work from home on Thursdays and Fridays, so you can't reach me then. Thank you for your help. Sonja