Has any one else found that after upgrading to 6.42.411 they are having all kinds of problems? We currently have three cases open with Blackbaud. All of which I consider major, one is the checks keep printing in a different order then the pre-check report states they will be. This is a problem because our checks are pre-numbered. The other is our Accounts payable person keeps getting kicked out when inputting invoices. And the last one I opened this case on Sept 6th is that the summary button on the Attendance tab doesn't work instead it kicks you out of the system.

We are experiencing the same problem with getting kicked out of A/P when inputting invoices. This is also happened when our A/P person went to process checks in Bank Accounts for the first time after updating to 6.42.411. Blackbaud has a knowledgebase solution # BB249158 which I found but the problem still occurs even when not in the 1099 box when saving the invoice as they state. The problem doesn't seem to occur when we disable out Trend Office Scan. As soon as we enable it we have problems again. What anti-virus software are you running. I am continuing to work with Blackbaud to figure this out. If you want to speak outside the forum to compare notes, I can be reached at 860-233-4481 ext. 123 Cindy Winslow

I was told on Friday that it even happens when we are careful about the 1099 box too. We are currently using Symantec Antivirus version 10 the corporate addition. Does it seem to be happening for you when they are inputting certain account numbers? Our A/P seems to think that it has something to do with some account numbers. After talking with our Antivirus personI found out htt we were running Symatec Antivirus version 10 since it came out this summer. We didn't have any problems before the end of the year update, so I am not going to have our A/P person turn off her antivirus software. [i]--- Edited at 1/30/2006 10:11:20 AM by Robi Peters[/i]

Our A/P person has not noticed any problems with specific account numbers. It looks like there might be a conflict with our anti-virus software and Blackbaud because when she input her first invoice this morning she lost a significant amount of work as it has numerous g/l accounts. She then disabled the anti-virus software and she has been entering invoices all moringing without a problem. Needless to say, I don't like having the anti-virus disabled in order for her to do her work.

Our A/P hasn't noticed any problem with the g/l so far. But I will tell her to keep a look out for when she enters multiple account distributions. William at Balckbaud this morning did tell me that they found the problem to happen when they are click on the save button, we seem to get it when we use control & E. If she uses the exit button on an invoice it doesn't happen, but this doesn't help when you are putting in multiple invoices for one vendor. I agree that it looks like there is soemthing going on with the antivirus.When you ran the update did you have the antivirus software running on the server? We did, we also keep it running on each workstation unless they won't update. [i]--- Edited at 1/30/2006 11:26:47 AM by Robi Peters[/i]

Cindy did you happen to download the patch that was put out? Blackbaud keeps asking me if I did it, which I haven't because it looks like it only fixes something in student bills and we don't use that module. I am afraid that it make cause more problems then we are already having.