We are having a big problem dealing with "LINE ITEM" ids. Most of our AR reports show line item info, rather than invoice info. For example an aged AR report shows line items and line item i.d.s. This causes us more work, and I don't see that I have the option to change this. This is even more troubling when running statements. The statements will show what "line items" are past due, and show the line item id. A customer does not understand "Line item" and would not enter an invoice payable via line item i.d. They would reference an invoice by invoice number. If a customer receives a monthly statement showing these line item i.d.s - we get phone calls asking us what that is. They can't look in their accounting system to inquire if a certain invoice number is paid because our statements don't provide them with the invoice numbers. This is very frustrating.

This sounds like you need help from a consultant that can work in Crystal reports to write the statements and invoices you need. I had that done when we were intially set up on FE. Contact Blackbaud and see about having someone write them for you. That is my suggestion, hope it helps. Sonja Flockhart CJEE Financial Officer

We're having a really hard implementing the AR module. Our users did the four-hour online training but it wasn't very helpful. I'm trying to find a local consultant to actually teach us how to use it but all I can find is RE consultants. I guess I'll have to go through Blackbaud but it kills me because I feel like their guides and training is purposely lousy so you have to go to them for consulting. Well, that's my rant. My question is how long did it take the BB consultant to solve your problem and was it on-site? Thanks!

Joanne, where are you located?

Joanne, I may be able to help you. Star Lanigan (708) 386-0127 x141 [Email Removed]

I just implemented the AR module and am having the same problem. Did you get it fixed? Joni