We have updated the Frequently Asked Questions for the Information Edge. This is a great resource for questions about TIE. http://www.blackbaud.com/support/otherdocs/tiefaqs.asp  We will be updating this FAQ page on a quarterly basis. If for some reason you don't find what you are looking for here, you can search the Knowledgebase using a product of The Information Edge. If you are still unable to find what you need, you can e-mail [Email Removed] for assistance with your questions. Thanks