Overview: The IS Analyst is a key member of a dynamic Brigham and Women's Hospital Development
Team, servicing Fundraising professionals on matters related to use of the fundraising database, webbased
fundraising tools, and other applications as required.

Essential Functions Include:

Applicant must have a strong customer service focus and excellent interpersonal skills. Must be able
to effectively communicate and be a self-starter. Able to handle multiple projects simultaneously,
managing and negotiating deadlines as needed.

1. Work closely with end-users to assist in areas ranging from general knowledge of the fundraising
application to specific support in developing queries and reports to match business requirements

2. Oversee application security

3. Design and write department and user specific reports via application report tools or Crystal
Reports. Oversee the development of reports that may be developed for Partners affiliate-wide use of
applications

4. Manage the integrity of data within the fundraising applications via controls, process, and
recommendations for additional user training

5. Assist users in identification of system defects; log using internal systems and oversee corrective
action for resolution

6. Lead Development Intranet work group and maintain overall structure of intranet

7. Assist user departments in preparing business case for IT/IS requests

8. Ability to develop and clarify business requirements and specifications for system related projects
that ensure business needs are met in an efficient manner

9. Assist with systems-related training where necessary

10. Perform integration testing of new systems or enhancements prior to user acceptance testing

11. Develop user test cases, facilitate acceptance testing, and issue resolution procedures

12. Evaluate third-party software products to meet the business and technical requirements of the
department; coordinate vendor activities when applicable

13. Assist Manager, Information Systems with analysis of requests for new technology and/or
enhancement to existing applications

14. Participate in the WebDev project, an internal e-philanthropy project utilizing a third-party web
based application

Core Competencies Include:

1. Demonstrates results driven behavior that contributes to the long and short term goals of the
department.

2. Incorporates best practices into daily work.

3. Demonstrates flexibility and adaptability to change. Accepts and incorporates new ideas and
innovations into work processes and procedures; quickly learns new ways and methods of doing
things and works through stressful situations with a positive demeanor.

4. Enhance and enrich BWH Development and personal skill set. Open to regular performance
feedback and opportunities to learn through formal and informal methods; effectively monitors own
performance and behavior; influences others by modeling appropriate behaviors; encourages and
listens to diversity of opinions and assists coworkers in projects and programs; participates and
contributes to team activities.

5. Writes in a clear, concise manner that demonstrates a recognition and appreciation of the intended
audience; clear and focused in oral communications; listens to others actively and effectively; clarifies
information as required and anticipates communication opportunities.

6. Develops networks and builds alliances both inside and outside of the BWH department;
collaborates across boundaries to build relationships and achieve common goals; works to build a
shared vision with colleagues and others; proactively anticipates and takes steps to prevent counterproductive
confrontations; manages conflicts and disagreements in a constructive manner.

Requirements

Qualifications Include:

1. 3-5 years experience as a technical project manager or systems analyst

2. Previous work experience in software development, consulting or similar role a plus

3. Microsoft SQL Server and Reporting Services experience

4. Crystal Reports experience

5. Excellent analytical and planning skills

6. Excellent written and verbal communication skills as well as demonstrated presentation,
organizational, facilitation and problem-solving skills

7. Ability to grasp technical concepts quickly, strong aptitude to translate business requirements into
detailed specifications and technical verbiage into easily understood for business users' language
8. Independent decision-making, good judgment and ability to execute multiple assignments at any
given time

9. Ability to achieve consensus amongst a group; resolve conflict

10. Strong Microsoft Office Skills

11. General knowledge of business processes and the systems that support them - e.g. HR, Finance,
CRM, Fundraising, etc.

Educational Level:

Bachelor's degree required. Concentration in business operations, information systems or technology

To apply, please email resume and cover letter to Lisa Rebello: LRebello@partners.org