If a receipt is produce for a consolidated gift entry in error how do we resolve  this issue using the reverse and reissue function in RE?

Yasina Raghavji:

If a receipt is produce for a consolidated gift entry in error how do we resolve  this issue using the reverse and reissue function in RE?

Your subject mentions consolidated receipt.  Your message consolidated gift - not certain what you  may mean by this. (Am not familiar with "reverse and reissue function in RE" - but this is what I've done when necessary)

 If you have run receipts for any gift in error you will need to open the gift record and change the receipt status from 'receipted' to 'not receipted.'  (I clear receipt # and receipt date boxes also, not sure if they will update later when I do receipt the gift or not).  For a couple of gifts opening the gift records is generally not a problem.  If you have a large number of gifts that you need to change to 'not receipted' you can also do so by global change if you have or can create a query of the gifts. 

Once the gift records are marked as "not receipted" they will be able to be pulled through the receipt function again based on your receipt criteria/filters.  If you do not think your gift date/amount/fund will sort out the gifts which you do not want receipted, you may want to temporarily change your constituent record from consolidated receipts. I have donors who give to 2 different funds - fund 1, each gift is receipted, fund 2, one receipt issued for the year.  As my receipts filter for particular funds, this has worked fine for me. I can receipt gift to fund 1 when given without including fund 2. 

Hope this helps solve your issue.