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We have recently implemented netcommunity and have run into a reconciling issue with our forms that are processed through authorize.net. Currently the authorize.net confirmation emails that we receive have an alpha numeric description field that does not associate it with a netcommunity form. Has anyone else run into this issue and have you figured out how to edit the netcommunity form so that the authorize.net description field displays the description of the form that was used? We have multiple donation and event forms and it would make it much easier to determine which transactions are for which forms before they go into batch. We are familar with pulling all these things through RE, but our accountant prefers to be on real time with the authorize.net transactions. Blackbaud's repsonse is to file a suggestion.
I've just opened a ticket on this topic. You're referring to the use of the Invoice Number field, correct? I was told to contact our service rep who told us that we could gain access via open platform http://labs.blackbaud.com/NetCommunity/article?artid=584 which turned out to be false. That is to transmit more data to RE, not through your payment gateway.
Potentially, Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} we need to pre-populate the Invoice Number field with value “GIFT” (or whatever / form). On Authorize.net, transactions listed with “GIFT” value are then identified to come from BBNC / Spark now having a unique value to differentiate from other ecommerce sites we maintain like Magento, Drupal, or Sharepoint.
All of our other apps allow us to input a "code" and send that over to our payment gateway, except for BBNC.
I agree. This would be most helpful!