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Registration Fees not downloading in to Raiser's Edge

Last post 04-30-2009 4:22 AM by Nicki Hastie. 2 replies.
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  • 04-29-2009 10:43 AM

    • Karen Sheppard
    • Not Ranked
    • Posts 5
    • Organization: University of Bath Development Office

    Registration Fees not downloading in to Raiser's Edge

    Reply Contact

    We have recently upgraded to NC v5.6 which includes the use of a payment part for our event registration fees, but since using this part the Event registration fee does not download in to the Registration fee tab on the Event participant record. Also it records the Event participant record as 'do not register' and adds the participant registering as a Guest. This means the Event participant record has to be amended manually.  All worked fine before using this payment part!!

    Has anyone else had the same problem?

  • 04-30-2009 1:51 AM In reply to

    • Sharon Henderson
    • Not Ranked
    • Posts 6
    • Organization: Make-A-Wish Foundation of Australia
    • Products:  Blackbaud NetCommunity, The Financial Edge, The Raiser's Edge

    Re: Registration Fees not downloading in to Raiser's Edge

    Reply Contact

    We also have a problem with fees being placed on guest records.

    Eg A person buys four tickets online

    Before the upgrade:

    • person purchasing online is added to event as a Registrant
    • a Registration Fee was placed on that participants record for four 'units'.
    • three people are added to the event as Guests
    • no Registration Fees are added to Guest participants

    After the upgrade:

    • person purchasing online is added to event as a Registrant
    • a Registration Fee is placed on that participants record for one 'unit'.
    • three people are added to the event as Guests
    • each Guest has a Registration Fee added to their record for one 'unit'

    We have complained to Blackbaud about this 'design decision' - hopefully if enough people have an issue with it they will change it back in a future upgrade.

  • 04-30-2009 4:22 AM In reply to

    • Nicki Hastie
    • Top 200 Contributor
    • User Since: 2004
    • Posts 44
    • Organization: Nottingham Trent University
    • Products:  Blackbaud NetCommunity, The Raiser's Edge

    Re: Registration Fees not downloading in to Raiser's Edge

    Reply Contact

    I have only set up events requiring registration fees within NetCommunity 5.1, but the scenario here is the second one that Sharon states. So it doesn't appear to be the 5.6 upgrade that introduced this.

    Our procedure for adding registration fees manually (paid by cheque etc) would be to put all registration fees for guests on the registrant record, as that individual is effectively the billpayer. I was just prepared to accept that NetCommunity registrations would be slightly different.

    I guess what we all want from Blackbaud is consistency across product upgrades, or at least a good reason behind unexpected changes.

    Nicki

    Nicki Hastie
    Information Officer
    Development and Alumni Relations Office
    Nottingham Trent University
    Burton Street
    Nottingham
    NG1 4BU
    Tel: +44 (0)115 848 8778
    Fax: +44 (0)115 848 8788
    Email: nicki.hastie@ntu.ac.uk

    Alumni - update your details and stay in touch through
    Alumni Online at http://www.ntualumni.org.uk
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