Accounts Receivable

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Pledge Receivables

Karen Mitchell — Wed, 29 Oct 2008 22:55:32 GMT

Disclaimer: We are still fairly new to the Blackbaud product(s).

We are discovering that some of our programs are funded via "intentions to give" as opposed to "pledges" even though we use the pledge gift type (we also use RE) to manage them. I am looking for help in planning for a change. We do have a receivables balance; but moving forward, we want payments (pay-cash gift type) to Debit Cash and Credit Revenue.

What adjustment, JE, etc is required to prepare for this kind of change in procedure and reporting?

Your comments and suggestions are very welcome.

Karen

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Merging Duplicate Attributes

Lisa Nicoletti — Fri, 11 Sep 2009 20:23:13 GMT

We have several client attributes that we would like to merge with other, almost identical attributes. Is there any way to do this?

A/R Client Records Setup - Need Your Help!

Emily Jarrett — Thu, 16 Jul 2009 18:31:38 GMT

Background:

We are an organization that provides services to seniors (Meals on Wheels, Adult Day Care, etc). Most of our clients are seniors and their son/daughter is the one that actually receives the invoices and sends in the check (most of the time it is a joint account with the client anyway).

Which is the better way to setup clients?

Option 1 – Setup both the client and payer as separate records. Link the son/daughter as the payer and the one that receives statements for all of the client’s charges.

Option 2 – Setup only the client as a record. Enter a billing address type on the client’s record with the son/daughter’s name and address.

My concern is that we are converting to FE from another software system and I don’t want to make things more complicated than they need to be. I am still confused on how to enter payments properly if both the client and payer are separate records. Do you reduce the balance of the client or the payer?

If anyone uses FE Accounts Receivable for private pay billing such as this PLEASE contact me. 772-469-2056

I am setting our FE Accounts Receivable up and feel very lost in the conversion process. Every Blackbaud rep I talk to seems to have a different opinion on the correct way to do things.

Thank you!!!

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How to create a report for multiple payors

Marjorie Benavides — Thu, 18 Sep 2008 13:35:58 GMT

I need to produce a report on clients that has multiple payors i.e. a client is not the actual payor. When a client is entered in AR, we also include the relationships and % and number of payors. The invoice produce is for the payors not for the clients, is there a report that I can produce that will show me the payors attach to this clients?

Thanks.

Do we have to have an unapplied account?

Evie Densford — Thu, 21 May 2009 17:39:40 GMT

This account has done nothing but cause problems. Half of the time we have to force it to apply, and when you have over 2500 clients, to look at each one is stupid. My old software would immediately apply and it would show in the control. Why can't this? Is there a rational reason why we have to have this go to unapplied first?

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AR Aging Report by Project rather than Client

Donna Herring — Tue, 27 Jan 2009 00:02:04 GMT

Does anyone know if it's possible to create an AR Aging report that will give the aging information by project rather than Client?? Possibly through use of attributes??

Donna

Seperate prior year Accounts Receiveable from current year AR

Ann Reese — Fri, 13 Feb 2009 13:48:21 GMT

Is is possible to seperate the current year Accounts Receiveables from prior year Accounts Receiveables not collected yet? On the General Ledger all of our AR show in one account. My boss would like for student billing accounts that have balances from the past school year to show under a different general ledger account. These would be families that are no longer here but still owe monies from the past year or years. How do other schools handle this?

Accounts Receivable for Child Welfare Agencies

Dina Tsourdinis — Mon, 13 Oct 2008 16:24:09 GMT

We are looking to implement the Accounts Receivable module to bill the Department of Children and Family Services for clients in our care. I am looking for feedback from child welfare agencies that have used this module. Thank you!

Multiple Receivables

Travis Modesitt — Fri, 22 Aug 2008 21:23:04 GMT

Is there a faster way to input multiple receivables? I'm looking for something that will allow me to input about 48 invoices with the same information only to different clients.

Is there an application in the A/R module similar to FAST! in the A/P module, or is entering each of these invoices individually my only option?

A/R Module

Mary Kennett — Tue, 01 Apr 2008 19:14:37 GMT

I am new in my job and a new user of The Financial Edge.

Can anyone give me feedback on the use of the A/R Module?

We are considering purchasing it.

Thanks!

Grant Receivables

Tammy Folk — Tue, 18 Mar 2008 21:04:04 GMT

Please help....we are trying to adapt the Accounts Receivable module for tracking Grant Receivables and preparing Aged A/R reports. Since we are not selling widgets, the invoice system doesn't seem like a natural fit. Does anyone have any suggestions?

Thanks!

Tammy

A/R Activity Balances do not equal monthly Statement balance

Dusty Deherrera — Mon, 03 Mar 2008 15:06:11 GMT

When printing monthly statements, the balance due printed on the statement does not equal the balance on the activity tab of the Client. This occurs on our Clients with credit balances.

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Charge Application?

Kayla Lindberg — Fri, 26 Oct 2007 17:55:00 GMT

What is a charge application? Whenever we apply money towards a pledge, a charge application pops up with the same amount as the payment and a note that says do not post?

Restricted Grants

Alice Bernardi — Mon, 30 Jul 2007 20:01:35 GMT

Hi all, my name is Alice and this is the first time I post here - my question is about 'receipt of restricted assets - cash' Say your organization gets a restricted donation for $10000 to be spent only on a specific program. Out of that, say the donor allows your organization to retain 10% as a management fee for internal costs. Accordingly, the expenses on the restricted program can go only up to $9000, and this is the balance you want to see in the project in FE. To give you a couple of more details, your organization a) has a series of accounts for revenue/expenses for restricted donations and one for unrestricted ones (respectively 2-yyyy restr. and 1-xxxx unrestr. account series) b) uses the project module for restricted as well as unrestricted programs c) does not use timesheets, so the allocation for salary expense is all against our main operating project (office-main) every month d) has one single checking account to deposit restricted revenue/ pay restricted expenses from (accordingly the restricted chart of accounts DOES NOT have restricted liabilities/assets accounts, those are only 1-xxxx accounts) and e) has a bunch of accounts (liability accounts) that are 'due to/from restricted-unrestricted' accounts, that are automatically engaged by the system when I handle restricted transactions when I post so that the releases from restrictions are kept clean How would you account for that 10% in Financial Edge if you don't pay invoices/salaries out of that? I originally did what BBaud support recommended (using a 1-xxxx revenue account for the 10%, and a 2-yyyy for the remaining restricted portion) - the auditors were not pleased with that and so I had to bring the entire 100% donation under a 2-yyyy revenue account and stick that under the same restricted project. Now as you understand I have a restricted project available balance for $10000, which is NOT what I want because I need the balance available to be $9000. Any recommendations/suggestions/questions welcome you can also drop me an email at [Email Removed] thanks a lot! Alice

Adding standard comments to selected invoices

Stephen Gabrielli — Sat, 21 Jul 2007 00:43:31 GMT

When preparing some invoices, I would like to include the same comment such as a paragraph from a contract, or some other disclaimer or explanatory item. I don't want to have to add a new comment and retype a lot of text. It would be nice if one could create a list of comments, like one can with line items, and select them from a drop down menu. Any ideas for how to accomplish this? Stephen Gabrielli Agency Administrator L.A. Family Housing Corp.

A/R Balancing- still having problems!

Sonja Flockhart — Mon, 11 Jun 2007 20:52:26 GMT

I am still having problems with my Accounts receivable balances. When I print the client report for the total A/R due, it is the same was what the statements show, but different than what is in the client's file if you pull up their name. I have no idea what the problem is or how to fix it, and it is really becoming a huge issue. I have told several people already that their balances are one thing, only to find out later that it shows they owe much more. Anyone else having problems with A/R balancing????? Sonja

Help With Soft Close vs Hard Close

Laura Caswell — Thu, 07 Jun 2007 16:45:56 GMT

Hi, We are new to FE and are getting ready to close our first Fiscal Year. We want to do a soft close at first and then when the auditors are done, a hard close. I am NOT a financial person. I'm the IT guru so go easy on me. I have not RTFM yet, on my to-do list and we do have some consulting time coming to us, we haven't set it up yet. I'd appreciate any pointers, things to ask myself BEFORE we start this process, tips, tricks, possible pitfalls, etc. We do use RE and do post from there into FE. We use the General Ledger module only and this is the only office that uses either Blackbaud product. The Financial Guru & I can do WHATEVER we want and kick anyone out at anytime. Or almost. ;-) I'm going to cross post on the Blackbus forum as well so for those of us who play in both sandboxes to make you read this twice. I just need all the help I can get and I'm not as familar with this product or the names of those who use it as I am with RE. TIA, laura Laura A. Caswell Information Technology Worcester State College Worcester, MA 01602 [Email Removed] (508) 929-8867

exporting custom invoice

Jeff Roberts — Thu, 26 Apr 2007 22:42:38 GMT

Does anyone use the Export feature to export and create a custom invoice in crystal reports? I am trying to figure out how to do this without having to engage BB with consulting to write our very unique invoices. The problem I'm running into seems to be that when you export invoices it doesn't allow you to export address info for the client. Jeff Roberts Kingdom Building Ministries Denver

Line Items Vs Invoice Numbers

Dana Jones — Thu, 11 Nov 2004 22:14:22 GMT

We are having a big problem dealing with "LINE ITEM" ids. Most of our AR reports show line item info, rather than invoice info. For example an aged AR report shows line items and line item i.d.s. This causes us more work, and I don't see that I have the option to change this. This is even more troubling when running statements. The statements will show what "line items" are past due, and show the line item id. A customer does not understand "Line item" and would not enter an invoice payable via line item i.d. They would reference an invoice by invoice number. If a customer receives a monthly statement showing these line item i.d.s - we get phone calls asking us what that is. They can't look in their accounting system to inquire if a certain invoice number is paid because our statements don't provide them with the invoice numbers. This is very frustrating.

AR Statement Addresses

Brenda Hall — Tue, 03 Apr 2007 19:40:13 GMT

I have children as clients. I need to send invoices and statements to PARENTS of these clients, not to clients. I cannot find a way for the statement to print out the parent name first. I have found how to put Attention line on statement but I want Parent name on the statement. Can anyone help? What are you doing? Brenda