I stumbled onto a pretty good resource for new staff looking to get their arms around the resources (support/training/help desk/user groups/etc).  Feel free to send your new staff the power point at http://www.blackbaud.com/files/welcometobb.ppt.

Jeff

 Thanks, Jeff! This is great!

Many of our users will post the attached doc close to their computer to keep Blackbaud's support channels within arm's reach....

Here's another resource for staff new to RE...pretty basic, but useful!

A very popular user guide, The Raiser's Edge for Beginners, is available again online.  This guide is written in the 'for dummies' format...

http://www.blackbaud.com/support/guides/re7.aspx#start

Hope you find it helpful!