I just upgraded from GiftMaker Pro to Raiser's Edge. Everything is working except for my dashboard...it says that I need Microsoft Office Web Components software, and refer to the Raiser's Edge Installation Guide, but I can't seem to find it. Can anyone help?
Hi, Ashley. The installation guide is located under the Conversion & Installation section of the RE User Guides: http://www.blackbaud.com/support/guides/re7.aspx#conv.However, I'd first recommend going through the steps in Knowledgebase solution BB341312:If using Microsoft Office XP, 2003, or 2007:1. Download and install the Microsoft Office XP web components. 2. If the issue continues to occur, uninstall and reinstall The Raiser's Edge on the workstation. Hope that helps!