"Hi, we have used the RE and EE integration and have had some success in pulling information over.  However, in saying that each time we run synchronization something enviably goes wrong.  One of our challenges was that after synchronization was run duplicated address would appear in both data bases.  BB has finally been able to fix this for us.  This weeks problem has been after sync was run, there is unlinking between email, phone and cell numbers.  We have made a case out it and hope to hear about a fix.   I am hesitant to run synchronization incase something more detrimental happens.  Does anyone else feel the same way?.  Who else out there has the same problems? "

 

I thought I would create a new thread - because the synchronization problems are a different - and in my opinion - much larger - issue than Integration.  On March 28th I ran a synchronization that caused a number of problems - including the address record information being unlinked on a number of students and mothers.  It happened randomly - in  some cases unlinking all the address fields for all the children within a family - in other's unlinking just the phone number of one child.  The extremely frustrating part was - there is not a query you can run to find the records that are unlinked.  The History tab of the records that were changed does not record the unlinking of the address fields.  I reported this to Blackbaud, sent them two copies of my database (pre and post synchronization) - and then had to keep sending them names of students and mothers that had been unlinked as I found them - for troubleshooting purposes. Apparently the developers are also unable to create a query to identify records that have a relationship but the address records are not linked.  In the meantime, we continue to check records and re-link the students - one at a time. 

Looks like Sonja had exactly the same problem in May that I reported in March.  I have not run a synchronization since March - which concerns me.  I've run Integration to add in the new families coming to our school for next year.  However, I'm not willing to synchronize.

I'm curious to hear from anyone else who has reported this issue of records being unlinked.  Any success in getting a fix?