We just converted to Student Billing 7 and now have hundreds of duplicate records in the database. We also use Blackbaud Admissions and Registrar modules, so their database and the Student Billing database are now together. Has anyone faced this problem? How did you resolve it? Going through each student and parent one at a time to merge and then correct the information seems like an enormous investment in time (we have over 1,000 students). Any suggestions would be appreciated!
Since you have Admissions and Registrar's Office, the records you see are actually not duplicates. If the student was entered into Admissions Office, enrolled in Registrar's Office, and then entered into Student Billing, you will have three records for each student when you first convert: Admissions view, Registrar’s view, and Student Billing view. You can merge the different views for each record using the Merge Records utility in Administration. Check out Knowledgebase solution BB198656 for steps to run the utility. Hope this helps.