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Forums » Product Forums » The Raiser's Edge » Administration and Configuration » QUEUES: when emailing from queues, attachment is sent damaged

QUEUES: when emailing from queues, attachment is sent damaged

Last post 04-09-2008 8:13 AM by Marlene Kemski. 1 replies.
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  • 03-14-2008 4:25 PM

    QUEUES: when emailing from queues, attachment is sent damaged

    Reply Contact

    Hi,

    When emailing the output of a scheduled report via Queues within Raiser's Edge, the receipient received the email. But when s/he opens the email an error message is displayed that the file is damaged. Formats used for attachment were PDF and Excel. Both had problems. Blackbaud says that the problem lies within the smtp settings but that they couldn't tell us how to fix this. Has anyone else gotten this to work? What settings do I need to look at? How should they be set?

    Your help would be greatly appreciated.

    Marlene
    marlene@uwindsor.ca
    519-253-3000 x.2737
    Filed under: , ,

  • 04-09-2008 8:13 AM In reply to

    Re: QUEUES: when emailing from queues, attachment is sent damaged

    Reply Contact

    Just to let you know: Blackbaud has finally found the problem to be within their application. A fix is expected to be released in May.

    Marlene
    Filed under: ,
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