INVALID EMAIL ACCOUNTS I'm wondering how other NC users are handling their invalid email accounts. When e-blast messages are bounced, and they appear in the invalid account lists, we do not have staff that have the time to manualy open each one, look at why it has bounced and mark as valid. There seems to be no way to sort according to reason bounced, delete, or batch process large amounts by marking all as valid for instance, to try to send one more time to the address. These are all addresses that for us have no obvious typos and we have every reason to think that they are still valid, as user has not updated their profile or notified us of a change. We currently have over 4,200 of these sitting in our invalid account list. Any ideas? Help!

Unfortunately I have no help for you. I too am sitting here wondering when I will have the time to get through these invalid emails. I was told by Blackbaud that I would have to go through them one by one. So, if anyone has an answer I would like to be included on the reply!!

I'm on hold with Blackbaud support on this same issue. Specifically, I'd like to know why an email address that we know is valid, gets marked invalid when sending a batch email or newsletter blast.

Add me to the list.

I also have a case open. My problem is that I have emails that had supposedly opted out. One of which was our Director of Communications.

And no, the recieves no email box had never been checked nor had the person ever opted out.

I don't think that my support analyst believes me.

 

Thanks for the heads up. We are slated to go live with NC in late Fall and I know there will be issues that we haven't even thought about. Now at least I'll be on the lookout for this one. How has your experiences with NetCommunity been otherwise? We had to incorporate a lot of workarounds to accomodate RE integrations issues and although I'm trying to be positive, I'm sure there will problems once we launch the program live. I'd be curious about any other data/gift related issues you've experienced. Thanks.

Kate Lynch, Dir of Info Services for Development, Milton Academy

 

 

Kate,

There is a major issue that we are experiencing since we just launched Oct. 1 with our online community using BBNC.  It has to do with processing user signup requests and profile updates.  It is basically an all manual process because if you choose to update some of the information, but not all, you will "lose" the information you aren't updating.  Meaning the non-updated fields will come in as blank and the information you had gets transferred to the new record that is no longer in the preferred fields.

 We have addressed our concerns with Blackbaud support, but their response was that it is a filed suggestion.  I would recommend anyone not wanting to lose their constituent information or not wanting to manually copy or manually process online registrations and updates also file this suggestion.  It's hard for me to believe that other organizations using BBNC aren't in great need of this software update, as it's taking a lot of our staff time to maintain our database integrity when updates are made online.  And we're not willing to risk having missing information on our preferred screens.

Amy Lewis, Director of Advancement Services, William Jewell College

Kate,

I'm confused a little. We don't process all of the information. I'm thinking you want to bulk process withouth reviewing each record? We've found that the best way to process our record is by linking the record if possible, unchecking the information we don't want to change, answering yes when asked if we want to reject the unchecked items and putting a checkmark by that person. Then we use Bulk Processing with the option to reject the updates since the ones we wanted are already processed. This works really quickly for us. We feel we need to look at each record to eliminate creating duplicates. Sometimes, people register twice and that needs to be handled also. I may not have answered your question - let me know if I can help.

Thanks Nora,

But it was Amy that was having the issues so are referring to. My posting was about getting a heads up on any issues in BBNC since we are launching soon. So I wanted to hear from others already using it to get a feel for what to expect. Sounds like things are going smoothly for you.

Kate